General FAQs

If you are an existing client, please call our office at 702-703-7887 or email us at in**@na************.com to schedule.

If you are a new client, you can call or email to request information or visit our scheduler to make a formal inquiry based on our providers. Someone from our office will reach out to you within 24 business hours. Please note the clinic is closed on Fridays and holidays.

You will receive our intake paperwork via email within 48 hours of scheduling your appointment. All clients must have their intake forms filled out prior to seeing the doctor. If you are working with us virtually, you can mail, email or fax us your forms. We also encourage our new clients to bring in copies of their most recent labs and imaging reports from the past 3-6 months. Our office can request these documents from your other providers, but the first visit will cover more ground the more information you can bring with you. Please also bring any medications or supplements you are actively taking to show the doctor.

Our first office visit is 90 minutes long. This gives us an abundant amount of time to get to know you, your health history and health goals. We also want to understand your perspective on health and healing – the answers are different for everyone.

Please read our Letter to Prospective Clients and/or view the YouTube video on that page where Dr. Sydney Freggiaro is interviewed by one of her star clients on her clinical experience and how naturopathic medicine works. We also welcome you to read our many 5 star Google reviews, call our front desk to ask more specific questions, and view our team bios.

Licensed naturopathic doctors are currently unable to accept insurance including Medicare or Medicaid within the state of Nevada. Our office strives to offer incomparable care for cash pay clients both in state and out-of-state.

We have contracted with Cleveland Heart Labs to provide patients with heavily discounted cash price labs. All draws can be conveniently done at any Quest location.

We offer both in-person and tele-health visits (either by phone or Zoom). Dr. Sydney Freggiaro prefers to see new clients in person whenever possible for their first visit. Dr. Holly Castle only provides telehealth services as she is currently based in Phoenix, AZ. 

We keep a fully-stocked dispensary on site with the highest quality supplements and botanical tinctures. We also offer online access to our dispensary through FullscriptClients may purchase and drop ship through our office or request an online account to reorder available items as they need. Please note that all custom botanical tinctures must be ordered directly through our office.

Submit a question